Online access to products and TestPrep-Online's testing system
When do I receive my product once I have completed the purchase process?
The product you have purchased is online. All you have to do is log on to your account with your ID (email and password which were entered during the purchase process). The "Login" button is located at the top right corner of our site's pages.
You mention that there are two modes of practice. what are they for?
Indeed, our online testing system has two modes:
1. Timed Mode – simulates a real testing situation, as it takes place in the assessmet centre. Your tests are timed and you cannot access solutions. You can only check your performance upon completion.
2. Step-by-Step Mode – a guided mode, in which you can immediately see if you responded correctly to the questions. In addition, you will be provided with a detailed explanation on how to solve the question.
How many times can I take each test?
You can take each test an unlimited number of times. Either restart a test that was interrupted in the middle, or simply start a new one all over again. The system stores your entire test history.
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Technical Issues
Which internet browsers are compatible with your online testing system?
Our site and online products are adapted to all the popular internet browsers, i.e. Explorer, Mozilla, Chrome and Safari.
Apple's Smart phones owners might encounter technical issues (because of the use of java script) , but all other phones including android are working perfectly with our site's interface.
How to access the account after a paypal payment?
' I bought the premium package using a paypal account. When I logged into my account my package items were not there. What should I do? '
Answer: This is a known problem with Paypal, Don't worry, just send us an email to: info@testprep-online.com, and your account items will be updated in a matter of hours.When completing a paypal purchase, a certain link on the checkout page stresses out that you should click on it to end the purchase process. Not clicking on it will not complete the purchase process correctly and thus the account appears empty.