Bank Teller Assessment Tests
If you are interested in becoming a bank teller, you will likely be required to take a Bank Teller Assessment. The Teller Assessment examines the candidate's work habits by assessing particular areas such as technical skills, organization, efficiency, time management, and self-discipline
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What is a Bank Teller?A bank teller is a bank employee who directly deals with a majority of the bank’s customers. Tellers are required to have a high school diploma (or equivalent) and experience in handling cash. Since tellers have a lot of interaction with customers, it is important that they are friendly and able to provide customers with information about their bank accounts clearly and effectively. On-the-job training is provided by most banks. Tellers are the most likely to identify and end potentially fraudulent transactions, preventing financial losses, as they work first and foremost with customers.
Teller Skills Test:In addition to submitting an application and attending an interview, many banks will require applicants to take a bank teller skills test to determine if a candidate is suitable for the teller position. This test assesses a candidate's:
- Verbal communication skills
- Numerical skills
- Attention to details
- Bank teller skills
- Bank teller logic
The Teller Assessment, much like the Clerical Aptitude Test, analyzes work habits of a candidate by assessing certain areas such as technical skills, self-discipline, efficiency, time management, and organization. The test is usually comprised of two sections, verbal fluency and math, and is allotted 45-55 minutes. It is usually administered on a computer, with scrap paper provided for math problems. The test may also be administered as a paper-and-pencil exam.
This assessment provides a comprehensive assessment of a candidate’s verbal fluency and communication skills, numerical skills and reason, attention to administrative detail, coding with numbers and letters, ability to handle situations relevant to a bank teller, and the ability to follow procedure as a bank teller.
What is on the Test?
- Language - the verbal fluency section includes vocabulary questions, reading comprehension, and possibly questions relevant to grammar and punctuation.
- Math - the numerical skills section requires the candidate to answer mathematical and logic questions using arithmetic. Logic questions may require the test-taker to evaluate a series of numbers to find the answer. These questions are generally in multiple-choice format. Use of calculators is dependent on the test administrator.
- Detail Oriented - since accuracy is of utmost importance in banking, tellers are likely to be tested on their attention to detail. Detail orientation tests are designed to evaluate speed and accuracy skills. They are often seen in the selection process of clerical and administrative positions, and are quite straightforward. They are exhaustive and demand high level of concentration, since they require comparison of multiple sets of data that contain many numerical and letter-based information, most of which have no significant meaning in real life.
- Bank Coding - there are some bank teller assessments that test a candidate’s knowledge of bank coding. Bank coding is used as a form of communication when dealing with certain financial situations (i.e., holding a check because of insufficient funds).
- Personality - this part of the test assesses a candidate’s ability to cope with stress, work with colleagues, and show consideration for others. This section also assesses a candidate’s integrity, ability to adapt to changing environments and circumstances, and one's ability to maintain composure and control of his/her emotions and reactions when dealing with a difficult situation.
- Bank Teller Skills & Logic - it is important that a bank teller has good communication skills. A bank teller needs to be able to listen effectively by extracting key pieces of information from a conversation, and only asking important and relevant questions. Additionally, a teller should be able to convey information effectively. A teller must be able to use logic and reasoning to identify the strengths and weaknesses of potential solutions, conclusions, or approaches to various problems..
Are you fit to be a Bank Teller?A bank teller interacts with many people throughout the day. It is important that they maintain a friendly and positive attitude, and recognize customer needs. Attention to detail, efficiency, dependability, and effective communication skills are essential to be a successful bank teller.
Online Preparation for Bank Teller Assessment:If you are interested in working as a bank teller, prepare online for your Teller Assessment test with TestPrep-Online. Our sample tests will provide you with practice and confidence.
Click here for Bank Teller Assessment Sample Questions
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