Clerical Aptitude Tests

Candidates applying for clerical roles such as bankers, cashiers and secretaries may be required to take a clerical aptitude test. Clerical testing assesses office skills and working habits that are crucial for these types of positions.

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Test Content

Due to today's technological advances, clerical workers are required to perform tasks efficiently and accurately and possess basic technical knowledge in certain fields. The Clerical Aptitude and Teller Assessment Tests analyze work habits of a candidate by assessing certain areas such as technical skills, efficiency, time management, organization and self-discipline.

Possessing positive personality traits is essential, as most clerical jobs require frequent interaction with colleagues and clients. Strong communication and office skills, helpfulness, discretion and willingness to accept criticism and learn from it are examples of traits that employers look for. In clerical and teller jobs, accuracy and attention to detail are essential.

A candidate for a clerical position needs to exhibit exceptional performance in the following tasks listed in the tables below:

Working Habits

Speed/Accuracy: Clerical workers are required to work quickly in completing tasks in order to keep up with a demanding environment. Accuracy and attention to detail are critical, as even the smallest error may lead to serious repercussions.
Efficiency:Clerical workers must be skilled at completing tasks efficiently.
Time Management:The ability to manage time is crucial for clerical workers, as they are responsible for performing multiple tasks. Spending too much time on one task may come at the cost of productivity in other tasks.
Organization: Since clerical workers are responsible for multiple tasks such as maintaining records, taking notes, and scheduling meetings and appointments, etc. a clerical worker must be organized in order to be able to complete multiple tasks.
Self-discipline:Clerical workers are assigned tasks with the expectation that they will be completed without supervision. Self-discipline must be maintained in order to complete these tasks properly and efficiently.

Personality Skills

Communication Skills:
Clerical workers are often required to answer telephones, relay messages to others and interact with clientele. Good communication skills require the ability to convey messages accurately and comprehend what others say.
Helpfulness:Clerical workers are required to provide assistance and being helpful and friendly will leave a good impression.
Discretion:Both confidentiality and responsible decision-making are essential behaviors that clerical workers should posses. Clerical workers frequently have access to private information that must remain confidential.
Accepting Criticism: It is important to maintain composure when being criticized. A successful clerk or teller will learn to accept and benefit from criticism.

Office Skills

Numerical Reasoning:In many fields, clerical workers are required to use mathematical skills to calculate and record data accurately. Therefore, arithmetic and chart reading are vital skills for a clerical worker.

Verbal Reasoning:

Workers must be able to quickly organize and comprehend the information assigned to them, as they are often assigned multiple tasks. Proper use of grammar, punctuation, and spelling is also essential.
Filing:Although most filing today is done electronically, many companies still file documents manually. It is usually the responsibility of clerical workers to file these documents correctly and sort documents efficiently.
Data Entry:
Today, it is essential that clerical workers possess strong computer skills such as touch-typing, data entry and familiarity with basic computer programs, especially those used in an office setting. Clerical workers should also be skilled in proofreading both their own work as well as the work of others.

Why Practice?

Becoming familiar with the structure of the test invokes confidence and enhances test performance. Exposure to sample questions prior to the test may substantially reduce anxiety and concerns. TestPrep-Online works in partnership with JobTestPrep, which provides numerous practice questions with detailed explanations that cover all the skills necessary to succeed in Clerical and Bank Teller Assessment Tests. Practice tests are timed and adhere to the same structure to provide real test conditions. Small improvements in your score may determine whether or not you get the job. For more information, please visit this page

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